Episode 22 - Organisational strategy and training

Episode 22 - Organisational strategy and training

0 0 about 1 month ago
In this episode, Helen is joined by Vanessa Northam, Head of Strategic Relationships at StepChange Debt Charity.
Vanessa and Helen discuss the importance of developing an organisational culture of embedding vulnerability across all the business. Vanessa also shares a powerful customer experience story that resulted in significant process changes.

Find out more about Vanessa here -
https://www.linkedin.com/in/vanessanortham/

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